Dhah Seva | Refund Policy

Introduction

                    
                    Our Commitment: At DhanSeva India, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial, or secretarial services through the internet.
                

However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation or provide a solution that can be mutually decided.

Email: support@dhansevaindia.com
Phone: +91 99999 99999

Refund Process

1. DSA / Partner Panel Subscription

1

Before Signing the Agreement

Once the payment is made by the partner, login credentials are shared via registered email ID. If the partner has not logged in to the panel, they can request a refund within 2 days of payment.

2

After Signing the Agreement

Once the payment is made and the partner logs in to the panel and signs the agreement, the refund window is closed. The partner is deemed to have accepted the terms of service.

3

Requesting Refund After Signing

If the partner still wishes to request a refund after signing the agreement, they can raise a request by email at support@dhansevaindia.com or by calling their Relationship Manager (RM). The case will be escalated to the concerned Agent and Managers to speed up the process.

                    
                    Note: DhanSeva India reserves the right to make a best effort to complete the service before processing any refund.
                

Service Fee for Any Service

1

Best Effort to Complete Service

Before processing any refund, we reserve the right to make a best effort to complete the service.

2

Cancellation Fee

In case you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to the government would be applicable.

3

Change of Service

In case of change of service, the cancellation fee would not be applicable.

                    
                    Important: All refunds will be subject to a minimum of 20% cancellation fee. Further, if DhanSeva India has spent time and resources to complete the engagement or incurred any other fee, such fees will be deducted on best judgment basis by the Company and the balance will be refunded. Under any circumstance, DhanSeva India shall be liable to refund only up to 80% of the fee paid by the client.
                

Refund Summary Table

Situation	Refund Eligibility	Cancellation Fee
Before login (within 2 days)	Full Refund	0%
After login, before signing agreement	Partial Refund	20% + Earned Fee
After signing agreement	Case-by-case review	20% + Earned Fee + Government Fee
Change of service request	Full amount adjusted	0% (No cancellation fee)
Discount / Promotional offers	No Refund	N/A

No Refund

                    
                    No refund will be entertained if the DSA/Partner subscription or any of its services or services offered on discount.
                

This includes but is not limited to:

Promotional offers and discounted packages
Festival or seasonal discounts
Referral bonus or special pricing
Any service availed at a reduced price

For all discounted services, the payment is considered final and non-refundable.

Penalty or Tax Payment

                    
                    Client Responsibility: DhanSeva India and its employees play the role of a corporate service provider. While it is our responsibility to prepare the necessary filings, it is the client's responsibility to ensure accuracy and correctness of all information provided.
                

Therefore, DhanSeva India will not pay any penalties, interest, or taxes on behalf of its clients. Further, DhanSeva India is not responsible or liable for any other cost incurred by the client related to the completion of the service that is out of scope.

It is your responsibility to:

Provide accurate and complete information
Review all documents before submission
Ensure timely payment of taxes and government fees
Comply with all applicable laws and regulations

Factors Outside Our Control

We cannot guarantee the results or outcome of your particular procedure. For instance:

The government may reject a trademark application for legal reasons beyond the scope of DhanSeva India's service.
Government backlog or problems with government platforms (e.g., MCA website, Income Tax website, FSSAI website, GST portal) can lead to long delays before your process is complete.
DhanSeva India does not guarantee the results or outcomes of services rendered by our Associates/Experts who are not employed by DhanSeva India.

                    
                    Important: Problems like these are beyond our control and are not covered by this guarantee or eligible for refund. Delay in processing of your file by the Government cannot be a reason for refund.
                

Force Majeure

DhanSeva India shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of:

Natural Disasters

Earthquake, flood, fire, storm
Lightning, drought, landslide
Hurricane, cyclone, typhoon, tornado
Natural disaster, act of God

Human & Social

Epidemic, famine, plague
War, terrorism, armed conflict
Labor strike, lockout, boycott
Public enemy, civil unrest

Legal & Regulatory

Action of a court or public authority
Change in law or regulation
Government order or directive

Technical

Explosion, fire
System failure, cyberattack
Government portal downtime

Each such event is a "Force Majeure Event" beyond our reasonable control, whether foreseen or unforeseen. During such events, our obligations are suspended until the event is resolved.

Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us:

Address

B-42, Sector 63, Noida,
Uttar Pradesh 201301

Email

support@dhansevaindia.com

Phone

+91 99999 99999

By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

Last Updated: June 30, 2026